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Apple Macintosh Computer Problems Bug reports and problems with Apple Macintosh Computers, particularly the maclab in Humanities. |
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DNS Unresolvable hosts, requests for IP address allocation, machine name changes, and other DNS changes. |
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Email Problems relating to sending and/or receiving email messages, including questions about email clients such as Pine, Elm, MH, and EXMH. |
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Hardware Problems For non-printer related hardware failures. For example, dead machines, burned out monitors, smoking disk drives, etc. |
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Hardware Request Requests for new hardware. |
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HPCF Problems related to the High Performance Computing Facilities. |
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Java Problems with the Java Virtual Machine (JVM), the Java Development Kit (JDK), Jini and related technologies. |
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KDE Problems related to the K Desktop Environment. |
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Licenses Software license renewal or purchase. Non-functioning software due to licensing issues. |
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Network Network issues which are not related to DNS requests/problems. Examples include lost connectivity, slow ping times, dropped packets, etc. |
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Printing Hardware and software problems with printing documents. Issues such as garbled output, no output, queue jams and errors, etc. |
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Software Problems For software issues with NetBSD and Linux not covered by any other category. |
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Software Requests Request that new software be installed on any of our systems. This includes IRIX, NetBSD and Linux. Note: Windows software requests should be made in the Windows category. Apple software requests should be made in the Apple category. |
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TeX Problems relating to TeX, LaTeX, and DVI files, including support of all packages currently installed. |
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Windows Any and all Windows issues. |
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WWW Issues related to our webserver (nimbus.cs.stevens.edu). |
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Miscellaneous Anything that doesn't clearly fit into any of the other categories. |